- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in
the required tool
- Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
- Walk customers/ Provide navigational support on self service portal
- Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guideline
- Place outbound calls to customers when required in line with Client / Company guidelines
- Work productively whilst maintaining exceptional call/data quality standards in line with targets
- Contribute to the team through open and regular communication with peers / supervisors
- Adhere to all company or departmental policies and procedures (personnel and operational)
- Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
- Maintain regular and punctual attendance in line with company policies and procedures
- Minimise customer complaints and escalations by providing exceptional service and call control
- Working days : 5days (Rotational Weekoff)
- WFO/WFH : Work from office
- Shift : US Shift, (Shift will be in any of US time zones.
Candidates should be open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)
- Location Bangalore/Mumbai/Pune
- Experience - Fresher (Graduates/10+2) (2024 to 2026 passouts)
- Its C2H Role (where working company would be Top MNC but payroll company will be Teamlease Services Limited.
Knowledge & Skill Requirement
- Ability to demonstrate an effective use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
- Good technical aptitude with an ability to learn quickly
- Excellent verbal and written communication skills Experience Profile
Personal Attributes
- Ability to work under pressure
- Attention to detail
- Team worker
- Positive Attitude
- Quick Learner
- Punctual and Disciplined
- Customer Focussed
- Results driven
- High standards of Integrity
- Good Communication skills
Its walkin drive on 8-Aug-26 who are interested can register by using the Google Form link provided in below
Gform link : https://forms.gle/YyYa34DpwXevUFRq9
📌 Customer Support Representative (Walkin Drive on 8-Aug-26) (Bengaluru)
🏢 TeamLease
📍 Bengaluru
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