We are looking for enthusiastic and customer-focused professionals to join our International Voice Process team. The ideal candidate should have excellent verbal communication skills in English and be confident in interacting with US-based customers. Candidates with prior experience in international voice support and solid customer handling skills will be preferred.
Key Responsibilities
- Handle inbound and outbound calls with US customers in a professional manner.
- Resolve customer inquiries, concerns, and service requests promptly and effectively.
- Deliver exceptional customer service while maintaining quality standards.
- Accurately document customer interactions and transactions in the system.
- Follow defined processes, policies, and compliance guidelines.
- Achieve individual and team productivity targets.
- Escalate complex issues to the relevant teams when required.
- Maintain a positive customer experience and build customer satisfaction.
Required Skills & Qualifications
Mandatory Requirements
- 1-3 years of experience in an International Voice Process.
- Excellent verbal and written communication skills in English.
- Clear and confident communication suitable for interactions with US customers.
- Strong listening, problem-solving, and customer service skills.
- Comfortable working in night shifts aligned with US business hours.
- Basic computer proficiency and good typing skills.
- Ability to work from the Pune office, 5 days a week.
Preferred Skills
- Experience in Customer Support, Technical Support, Sales, or Collections Process.
- Familiarity with CRM tools and ticketing systems.
- Strong interpersonal and relationship management skills.
Educational Qualification
- Graduate in any discipline.
- Relevant international voice process experience is mandatory.
Key Competencies
- Excellent Communication Skills
- Customer-Centric Approach
- Active Listening
- Problem Solving
- Team Collaboration
- Adaptability & Flexibility
- Time Management
What We Offer
- Market-competitive salary Package
- Performance-Based Incentives
- Career Growth Opportunities
- Comprehensive Training & Development Programs
- Supportive and Collaborative Work Environment
📌 Customer Support Executive - US Process (Pune)
🏢 QuantumID
📍 Pune
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