we are looking for a female candidate for customer service & Warranty.

Responsibilities: -

Customer and Dealer Support: Provide timely and effective assistance to customer and dealers who have questions, complaints, or requests related to service & warranty. Issue Resolution: Resolve customer and dealer issues effectively, aiming for first-contact resolution whenever possible. Escalate complex issue to appropriate teams for resolution. Communication: Maintain explicit and professional communication with customers and dealers via various channels such as phone, email, live chat, or in-person meetings. Documentation: Accurately document customer and dealer interactions, including the nature of the issue and the steps taken to resolve it, in or CRM or ticketing system. Product Knowledge:



Demonstrate a deep understanding of our products and services to effectively address customer and dealer inquiries and provide appropriate solutions. Feedback Management: Gather feedback from customers and dealers and rely it to the relevant departments within the company to help improve products, services, and processes. Relationship Management: Cultivate positive relationships with customers and dealers, ensuring their satisfaction and loyalty to our brand. Training and Support: Provide training and support to dealers as needed, ensure they have the necessary knowledge and resources to represent our products effectively. Qualifications:-

Experience : 3-4 years of experience in a similar customer –facing role, preferably in a sales or customer service environment.

📌 Customer Support Executive (Gurugram)
🏢 Super Placement Services
📍 Gurugram