Job Descripton for Customer Care Executive – Who can Apply : Candidate with Positive communication skills Knowledge of call handling, phone etiquette's & Basic Email writing skills Fluent in English, Hindi languages Basic knowledge of Excel ( Vlook-up, Pivot ) HSC completed can apply, however Graduation will be preferred. Minimum 6months - 1 year of experience in customer service background.
Experience of customer care / Logistics will be an added advantage.
Key Responsibilities: Make Outbound calls to Customer - Provide Information, collect required information from customers in Shipping and Delivery or Return related concerns. Tracking and reporting delayed shipment on Courier Website. Follow up with Courier team for Delivery Maintain Customer Records and Manage Database No Targets, No Sales, Laptop & Phone will be provided by the company. 6 days Work from Office. Location - Andheri East , Mumbai Timing- 10.00 AM - 7.00 PM