We are looking for a Customer Support Executive who can handle customer queries professionally across calls, chats, and emails.
The candidate should have good communication skills in Hindi and English, and should be comfortable handling customers like in a call center environment. ? Key Responsibilities
Handle customer queries via calls, WhatsApp, Instagram, and email
Resolve issues related to
Orders
Returns & Exchanges
Refunds
Delivery delays
Provide transparent and polite responses to customers
Track and update customer issues properly
Follow company policies while resolving cases
Maintain quick response time (TAT) ?️ Required Skills
Good spoken and written English & Hindi
Clear communication and sentence framing
Good call handling skills (like call centers)
Ability to handle pressure and multiple chats at once
Basic computer knowledge (Excel is a plus) ✅ Preferred Experience
Experience in Customer Support / Call Center / D2C brand
Knowledge of returns, exchanges, and refund processes
Familiar with platforms like Shopify, WhatsApp, Instagram (bonus)
📌 Customer Support Executive (Jaipur)
🏢 Sanskrutihomes
📍 Jaipur
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