Job Title: Merchant Support Executive (Inbound Process) Department: Merchant Support Job Summary: The Merchant Support Executive will be the first point of contact for merchants using Benow's platform. This role involves resolving queries, providing support for digital payment services, and ensuring a smooth experience for our merchant partners via inbound calls, emails, or chat.

Key Responsibilities

Handle inbound calls and messages from merchants regarding transaction issues, onboarding, platform usage, or payment reconciliation.

Deliver prompt, accurate, and courteous support.

Maintain up-to-date knowledge of Benow's products and services.

Logall interactions in the CRM system accurately.

Escalate unresolved issues to the appropriate departments while ensuring timely follow-up.

Requirements

Graduate or equivalent degree.

-ayers of experience in a voice-based customer supportor helpdesk role Robust verbal communication skills in English and Hindi (additional region anguages a plus Basic technical understanding of UPI, digital payments, and mobile apps.

Patience, empathy, and problem-solving mindset.

Willingness to work in rotational shifts including weekends.

- ⁠Hr - (phone hidden)

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