(Freshers with excellent communication skills can also apply)
Industry: EdTech / Civil Engineering
Job Type: Full-Time
About Us
Protrainy Skilled Learning Private Limited is a fast-growing EdTech and upskilling company committed to empowering students and professionals through high-quality learning programs, certifications, and career-oriented training. Our mission is to bridge the skill gap and help learners unlock their full potential.
Protrainy is looking for a Customer Support Executive who is passionate about helping learners and guiding them toward the right career programs. The role involves interacting with prospective learners, understanding their requirements, resolving queries, and assisting them throughout the admission process.
Key Responsibilities
Connect with prospective learners via calls, WhatsApp, emails, and other communication channels.
Understand learner requirements and recommend suitable courses.
Follow up with interested leads and convert them into enrollments.
Handle customer queries and provide accurate information about courses, fees, and schedules.
Maintain lead details and follow-up records in the CRM.
Coordinate with the Sales, Operations, and Marketing teams for smooth learner onboarding.
Achieve daily and monthly call and enrollment targets.
Ensure a positive customer experience throughout the learner journey.
Requirements
Graduate in any discipline.
Good communication skills in English and Hindi.
Basic computer knowledge and familiarity with MS Office.
Confident in speaking with customers over phone.
Freshers and candidates with 0–2 years of experience are welcome.
What We Offer
Performance-based incentives
Career growth opportunities in the EdTech industry
Supportive and collaborative work environment
₹12000 – ₹15000+ Performance Incentives
📌 Customer Support Executive (Bhubaneswar)
🏢 Protrainy
📍 Bhubaneswar
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