- Designation: Customer Support Executive [Non-Voice] Location: HSR Layout, Bangalore Number of Openings: 10 Employment Type: Full-time, Permanent Qualification: Graduate / Undergraduate Experience: Both Freshers & Experienced Candidates are Welcome to Apply Shifts: Rotational Shift (Night Shift Allowance is Applicable

:

- 1. Interact with customers via chat and email to resolve their queries and concerns.

- 1. Deliver transparent, accurate information and resolve customer issues efficiently, ensuring a positive experience.

- 1. Maintain detailed records of customer interactions and solutions provided in the CRM system.

- 1. Follow company protocols for escalation and ensure unresolved issues are addressed by the right teams.

- 1. Ensure proper resolution to the customers issues.

- 1. Uphold professionalism and empathy in every customer interaction, aiming for high customer satisfaction.

Key Skills / Desired Experience:

1. Educational Qualification:

- Undergraduate / Graduates are eligible to apply for the role.

- 1.



Work Experience: Freshers are welcome to apply.

- Candidatates with experience of minimum 6 months in a Voice or Non-Voice process (inbound or outbound) in BPO would a plus.

- 1. Prior experience in a BPO Voice or Non-Voice process would be highly desirable.

- 1. Notice Period: Candidates who can join immediately or in 07 to 10 days would be considered favorably.

- 1. Additionally performance-based incentives are also paid.

- 1. Free lunch and dinner.

- 1. Night Shift Allowance of 2500 is paid

- 1. Communication and Languages: Excellent spoken English and Hindi is mandatory, with the ability to communicate clearly and confidently.

- 1. Shift Timings: Female: 7:00 AM to 8:00 PM; Male: 7:00 AM to 11:00 PM.

- 1. Willing to work in night/rotational shifts.

- 1. Be empathetic, patient, and stay calm in tough situations.

📌 Customer Support Executive [ Non-Voice] (Bengaluru)
🏢 Adeptuz Management Solutions
📍 Bengaluru