Duties and responsibilities Handle customer queries / issues / concerns / feedback / grievances Convert queries / leads into orders Pay utmost attention to details Understand the category of tableware and home décor thoroughly Train new customer service team members Create intervention and improvement plans for team members Suggest new procedures to improve customer service Resole escalated customer issues Motivate customer service team to meet goals Delegate tasks and set deadlines for your internal team Oversee day-to-day operation Monitor team performance and report on metrics Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Desired Candidate Profile Excellent communication (English & Hindi) and negotiation skills Should have valuable work ethics and calm attitude Should be able to manage escalations and queries Good typing skills- 25-40 WPM

📌 Customer Support Executive (West Bengal)
🏢 Nestasia
📍 West Bengal