Timings: 9 hours rotational shift between 10 AM to 11 PM
Description:
We are looking for a Customer Support Executive to handle customer queries, provide accurate information, and ensure a positive customer experience. The ideal candidate should have strong communication skills, problem-solving abilities, and a customer-first attitude.
Responsibilities:
- Respond to customer inquiries via phone, email, chat and/or social media.
- Resolve customer complaints and issues in a timely and qualified manner.
- Provide product/service information to customers.
- Maintain records of customer interactions and follow-ups.
- Escalate complex issues to the relevant department when necessary.
- Ensure high levels of customer satisfaction and service quality.
- Meet response time and performance targets.
Must Haves:
- 1-3 years of proven experience in handling and resolving customer queries.
- Excellent written and verbal communication (English and Hindi).
- Experience with both inbound and outbound resolutions (calls, chats and emails).
- Ability to work in a 6-days rotational shift.
📌 Customer Support Executive (Bengaluru)
🏢 PrepLadder
📍 Bengaluru
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