NimbusPost is a tech-enabled, multi-channel shipping platform based in Gurugram. We are a logistics automation platform that helps eCommerce merchants automate and simplify their logistics operations. Backed by a team of 500+ industry specialists and the latest technology like Artificial Intelligence, Machine Learning, and automation, NimbusPost offers the most economical shipping rates to 60,000+ global sellers.

We provide domestic shipping, global shipping, and warehouse & fulfillment services, with the widest shipping coverage network of 29000+ pin codes within India and 196+ countries across the world. Position – Client Support Executive Primary Responsibilities:

- • Act as a liaison between sellers and shipment executives.
- Manage and resolve conflicts with upset clients by providing satisfactory solutions.




- Follow up with shipping services to ensure timely deliveries.
- Maintain and organize client data.
- Develop effective communication channels between sellers and courier services.
- Monitor and assess client satisfaction levels.
- Handle client requests and troubleshoot problems effectively.

Requirements

- Graduate in any field with 0–1-year experience • Experience in customer service or similar roles preferred.
- Strong coordination and time management skills.
- Ability to innovate solutions and manage irritate customers.
- Fluent in English communication.
- Proficiency in MS Excel • Eagerness to learn recent techniques to enhance client success.
- Capable of working well under pressure.

📌 Customer Support Executive (Gurugram)
🏢 Nimbuspost
📍 Gurugram