Department - Customer Success, Service & Operations
Role Category Customer Success Voice / Blended Process
About Ajjas
Ajjas is a rapid-growing IoT company specializing in GPS tracking devices and smart mobility solutions, designing products in-house and supporting customers across India. We believe in ownership,
learning, and customer-first thinking.
As a Customer Support Executive, you will be the first point of contact for our customers understanding their concerns, guiding them patiently, and ensuring a smooth support experience over calls and WhatsApp. Training will be provided; willingness to learn matters more than prior technical expertise.
Key Responsibilities:
- Handle inbound and outbound customer calls professionally
- Understand customer issues and provide accurate solutions
- Guide customers on product usage, app features, and basic troubleshooting
- Update customer details and call notes in the CRM system
- Escalate technical issues to the relevant team when required
- Coordinate with internal teams (Tech / Sales / Operations) for quick resolution
- Collect customer feedback and share insights with the team
Performance Metrics
- Customer Satisfaction (CSAT)
- First Call Resolution (FCR)
- Call quality and process adherence
What We're Looking For Must-Have Skills:
- Good communication skills in Hindi and English
- Confidence in handling customer calls
- Patience, empathy, and problem-solving mindset
- Basic computer knowledge
Good to Have (Not Mandatory):
- Experience in customer support / call center / tech support
- Familiarity with mobile apps, GPS devices, or IoT products
- Knowledge of CRM tools
Work Environment
- Comfortable and friendly office space
- Supportive team and learning culture
- Growth opportunities in a fast-growing tech company
Role Details:
- Location: Arera Colony, Bhopal
- Work Mode: On-site
- Shift: Day shift (no rotational/night shifts)
- Salary: 1.75 2.5 LPA