About The Company EaseMyTrip.com is one of India's leading online travel agencies dedicated to providing seamless travel solutions to millions of customers across the country. Established with the vision of making travel booking simple, transparent, and accessible, EaseMyTrip has built a robust platform that offers a wide range of services including flight bookings, hotel reservations, holiday packages, and more. The company prides itself on its customer-centric approach, innovative technology, and commitment to transparency, which has helped it earn a trusted reputation in the travel industry.

With a focus on delivering value without hidden charges, EaseMyTrip continues to expand its reach through a hybrid distribution network that combines online and offline channels, ensuring convenience and accessibility for all travelers.

About The Role We are seeking a dedicated Flight Support / Task List Executive to join our dynamic team at EaseMyTrip.com. The ideal candidate will possess excellent communication skills and a passion for delivering outstanding customer service. This role involves assisting customers with their travel-related queries, providing solutions efficiently, and ensuring a positive experience at every touchpoint.

The Flight Support

Executive will be responsible for handling both domestic and international travel voice processes, supporting customers through various communication channels such as phone, email, and chat. The role requires a proactive attitude, flexibility to work in a 24/7 rotational shift environment, and a keen understanding of global geography to assist travelers effectively.



This is an excellent opportunity for individuals looking to grow their career in the travel and customer service industry with a reputed organization.

Qualifications Graduate or undergraduate degree in any discipline from a recognized university.

Proven experience in customer service, preferably in the travel industry or voice process support.

Excellent verbal and written communication skills in English.

Knowledge of international and domestic travel processes.

Understanding of world geography and travel routes.

Ability to work in rotational shifts, including nights, weekends, and holidays.

Strong problem-solving skills and a customer-focused mindset.

Proficiency in using computers and MS Office applications.

Ability to work under pressure and handle multiple queries simultaneously.

Responsibilities Handle inbound customer calls related to international and domestic travel queries with professionalism and courtesy.

Provide accurate information about flight schedules, ticketing, and travel policies.

Assist customers in resolving issues related to bookings, cancellations, and modifications.

Support customers through various communication channels including email and chat, ensuring first contact resolution.

Clarify customer requirements by probing and confirming understanding of their needs or problems.





Demonstrate empathy and active listening to address customer concerns effectively.

Ensure all customer interactions are documented accurately and updated in the system.

Maintain up-to-date knowledge of travel industry trends, policies, and geography to provide informed assistance.

Collaborate with team members and other departments to ensure customer satisfaction and issue resolution.

Adhere to company policies and procedures to ensure compliance and quality standards.

Benefits Competitive salary package with performance-based incentives.

Health insurance coverage for employees and their dependents.

Opportunities for career growth and skill development within a leading travel organization.

Training programs to enhance industry knowledge and customer service skills.

Work in a dynamic, supportive, and inclusive setting.

Flexible rotational shifts to accommodate different working preferences.

Employee discounts on travel bookings and related services.

Equal Opportunity EaseMyTrip.com is an equal opportunity employer committed to fostering an inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, religion, gender, age, disability, or background. We believe that a diverse workforce enhances our ability to serve our customers better and drives innovation within our organization.

We encourage qualified candidates from all backgrounds to apply and join our team in contributing to our mission of making travel accessible and enjoyable for everyone.

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