About The Company EaseMyTrip.com is a leading travel technology company based in India, renowned for its customer-centric approach and creative solutions in the travel industry. Established with the vision to simplify travel planning, EaseMyTrip offers a comprehensive platform for booking flights, hotels, holiday packages, and bus tickets. The company prides itself on providing transparent pricing with no convenience fees, ensuring a seamless and trustworthy experience for travelers.

With a robust distribution network supported by a hybrid platform that combines online and offline channels, EaseMyTrip has established itself as one of India's top travel agencies, serving millions of satisfied customers across the country.

About The Role We are seeking a dedicated Flight Support / Task List Executive to join our dynamic team. This role is pivotal in delivering exceptional customer service by assisting travelers with their flight-related inquiries and issues. The ideal candidate will possess excellent communication skills, a proactive attitude, and a passion for helping customers.

The position requires working in a rapid-paced environment, often involving rotational shifts, including nights, to ensure 24/7 support to our customers.

The Flight

Support / Task List Executive will serve as a vital link between the company and its clients, ensuring that all customer needs are met efficiently and professionally.

Qualifications Minimum educational qualification of high school diploma or equivalent; higher education is a plus.

Prior experience in travel support, customer service, or a related field is preferred.

Excellent verbal and written communication skills in English.

Strong knowledge of international and domestic travel processes.

Good geographical knowledge and familiarity with world maps.

Ability to work in rotational shifts, including nights and weekends.

Proactive, enthusiastic, and customer-focused mindset.





Ability to handle stressful situations with patience and professionalism.

Responsibilities Handle inbound and outbound customer calls related to flight bookings, cancellations, rebookings, and travel queries.

Provide accurate and timely information to customers regarding flight schedules, policies, and procedures.

Assist customers in resolving issues related to their travel bookings, ensuring first contact resolution whenever possible.

Support customers via multiple channels including telecommunication, email, and chat to deliver a consistent service experience.

Clarify customer requirements by probing and confirming understanding of their needs or problems.

Greet customers professionally, demonstrating courteous and empathetic communication at all times.

Listen attentively to customer concerns, demonstrating empathy and understanding, and provide appropriate solutions.

Ensure all customer interactions are properly documented and customer files are updated accurately.

Stay informed about the latest travel policies, offers, and updates to assist customers effectively.

Work collaboratively with team members and other departments to ensure customer satisfaction and operational efficiency.

Benefits Competitive salary package with performance-based incentives.

Comprehensive health insurance coverage for employees and their dependents.

Opportunities for qualified growth and career advancement within the organization.

Training and development programs to enhance skills and knowledge.

Friendly and supportive work environment.

Employee discounts on travel bookings and related services.

Flexible working hours with rotational shifts to accommodate different schedules.

Equal Opportunity EaseMyTrip.com is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate based on race, religion, gender, age, sexual orientation, disability, or any other protected characteristic. We believe in fostering diversity and equal prospect to ensure a fair and respectful workplace for everyone.

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