About The Company EaseMyTrip.com is one of India's leading online travel agencies, renowned for its customer-centric approach and innovative solutions in the travel industry. Established with the vision to simplify travel bookings, the company offers a comprehensive range of services including flight tickets, hotel reservations, holiday packages, and bus bookings.

EaseMyTrip prides itself on providing a seamless user experience, competitive pricing, and a commitment to transparency by offering a no-convenience fee policy. With a robust digital platform and extensive distribution network, EaseMyTrip continues to expand its reach across India and internationally, making travel accessible and affordable for millions of customers.

About The Role We are seeking a dedicated Flight Support / Task List Executive to join our dynamic team at EaseMyTrip.com. The ideal candidate will possess excellent communication skills and a strong customer service orientation.

In this role, you will be the frontline representative, responsible for assisting customers with their travel queries, resolving issues efficiently, and ensuring a positive experience at every interaction. The position requires a proactive individual who is enthusiastic about delivering exceptional service and capable of working in a fast-paced, rotational shift environment. The successful candidate will be instrumental in maintaining our reputation for quality service and customer satisfaction.

Qualifications

- Graduate or equivalent qualification from a recognized institution.
- Excellent verbal and written communication skills in English.




- Proficiency in using computers and familiarity with MS Office applications.
- Prior experience in international or domestic travel voice processes is preferred.
- Knowledge of world geography and travel routes will be an added advantage.
- Ability to work in rotational shifts, including nights, weekends, and holidays.
- Demonstrated ability to handle customer inquiries with patience and professionalism.
- Quick learner with problem-solving skills and a positive attitude.

Responsibilities

- Handle inbound customer queries related to international and domestic travel bookings via voice calls.
- Provide accurate and timely information regarding flight schedules, ticketing, and travel policies.
- Assist customers in resolving issues related to bookings, cancellations, and modifications.
- Support customers through various communication channels including telephone, email, and chat.
- Ensure first contact resolution by understanding customer requirements thoroughly and providing appropriate solutions.
- Clarify customer needs, probe for detailed information, and confirm understanding before proceeding.
- Greet customers courteously and professionally, demonstrating empathy and active listening skills.




- Maintain detailed and accurate records of customer interactions and transactions.
- Stay updated with the latest travel policies, system updates, and product offerings to provide current and relevant information.
- Collaborate with team members and other departments to ensure seamless service delivery.
- Adhere to company policies, procedures, and quality standards to ensure consistent service excellence.

Benefits

- Competitive salary packages aligned with industry standards.
- Comprehensive health insurance coverage for employees and their dependents.
- Opportunities for skilled growth and career advancement within the organization.
- Training and development programs to enhance skills and knowledge.
- Employee engagement activities and a supportive work environment.
- Flexible rotational shifts to accommodate work-life balance.
- Performance-based incentives and rewards.
- Employee discounts on travel bookings and related services.

Equal Opportunity EaseMyTrip.com is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, gender, age, religion, nationality, disability, or any other protected characteristic. We believe in providing equal employment opportunities to all qualified candidates and promoting a culture of respect, fairness, and collaboration.

We encourage individuals from all backgrounds to apply and join our team in contributing to our mission of making travel accessible and enjoyable for everyone.

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