First point of contact for users on our EdTech platform. This is an execution-focused, ticket-handling role — resolving student and freelancer queries over WhatsApp and email within defined SLAs — and does not involve accounting or financial processing.
Key Responsibilities
- Handle student queries raised through the platform's support channels.
- Assist freelancers/instructors with queries related to their onboarding, sessions, or account.
- Resolve day-to-day issues related to payments and jobs by coordinating with the relevant internal team.
- Manage WhatsApp and email support, ensuring every ticket is logged and tracked to closure.
- Maintain response and resolution SLAs, escalating unresolved or sensitive tickets promptly.
Required Skills & Qualifications
- Graduate in any discipline.
- 0–2 years of experience in a customer support, helpdesk, or telecalling role.
- Clear written communication skills,
especially over chat and email.
- Patient, polite, and comfortable handling repetitive or frustrated queries.
- Basic comfort with using ticketing tools, WhatsApp Business, and email inboxes.
What We Offer
- A clearly-scoped, ticket-driven role with defined SLAs and daily structure.
- Growth path into senior support, quality, or operations roles as the platform scales.
- Competitive compensation and advantages.
Pay: ₹20,000.00 - ₹25,000.00 per month
Application Question(s)
- Are you an immediate joiner?
- The work location will be in JP Nagar 7th phase. Will you be okay to commute on a daily basis?
- The CTC offered for the role is upto 25,000 (Non - negotiable). Are you okay with it?
Work Location: In person
📌 Customer Support Executive (J. P. Nagar)
🏢 E-Works Digital Venture Private
📍 J. P. Nagar
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