DLX Transportation is a U.S.-based transportation and logistics company committed to providing reliable,
ecient, and customer-focused freight solutions across the United States. We are looking for enthusiastic and dedicated professionals to join our growing team and deliver exceptional customer service.
Job Summary
We are seeking a Customer Support Executive to manage customer inquiries, track shipments, coordinate with internal operations teams, and ensure a seamless customer experience. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and the ability to work in a fast-paced logistics environment.
Key Responsibilities
Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
Provide shipment tracking updates, delivery status, and resolve customer concerns.
¢ Coordinate with dispatch, operations, and drivers to ensure smooth shipment execution.
¢ Handle customer complaints and provide eective resolutions while maintaining service quality.
¢ Maintain accurate records of customer interactions and shipment details.
¢ Monitor shipments proactively and communicate delays or exceptions to customers.
¢ Escalate critical issues to the appropriate internal teams when necessary.
¢ Ensure customer satisfaction by delivering prompt and ecient support.
¢ Prepare daily reports and maintain service documentation.
¢ Follow company policies and maintain condentiality of customer information.
Required Qualications
¢ Bachelor's degree in any discipline.
¢ 02 years of experience in customer support, logistics, transportation, or a related eld.
¢ Freshers with excellent communication skills are welcome to apply.
¢ Strong verbal and written English communication skills.
¢ Basic knowledge of MS Oce (Excel, Word, Outlook).
¢ Good problem-solving, multitasking, and organizational skills.
¢ Ability to work independently and as part of a team.
Preferred Skills
¢ Experience in the logistics or transportation industry.
¢ Knowledge of shipment tracking and customer service processes.
¢ Ability to work under pressure and meet deadlines.
¢ Customer-focused attitude with a positive and professional approach.
1
Work Schedule
¢ Shift: Night Shift (10 hours)
¢ Working Days: 6 days per week
¢ Transportation: No cab facility will be provided. Candidates must arrange their own commute.
Job Location
[Specify Location]
Benets
¢ Competitive salary
¢ Performance-based incentives (if applicable)
¢ Career growth opportunities
¢ Professional and collaborative work setting
If you're passionate about customer service and want to build your career in the logistics industry,
we'd love to hear from you!
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Perks and benefits
Provident fund, Health insurance
📌 Customer Support Executive (Bengaluru)
🏢 DLX Transportation
📍 Bengaluru
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