Customer Care Executive — EazyPC Company: EazyPC (eazypc.in) Location: A-90, Sector 4, Noida, Uttar Pradesh (On-site) Employment Type: Full-Time Department: Customer Support / Operations Reports To: Founder About EazyPCEazyPC is a fast-growing startup on a mission to make quality computing accessible and affordable for everyone in India. We refurbish, test, and sell high-quality pre-owned laptops with reliable warranties, helping customers get premium performance at a fraction of the cost — while promoting sustainable tech consumption.

Role Overview: We're looking for a customer-obsessed Customer Care Executive to be the first point of contact for EazyPC customers. You'll handle pre-sales queries, post-sales support, order tracking, warranty claims, and returns/refunds — ensuring every customer has a smooth, trustworthy experience buying a refurbished laptop online. Key ResponsibilitiesRespond promptly to customer queries via phone, WhatsApp, email, and chat regarding product specs, pricing, order status, and warranty terms Guide customers through the buying process, addressing concerns specific to refurbished electronics (condition grading, battery health, warranty coverage, etc.) Handle and resolve complaints related to delivery delays, product issues, damaged shipments, and defective units Process returns, replacements, and refunds in line with company policy,



coordinating with the logistics and warehouse teams Log all customer interactions accurately in the CRM/helpdesk tool and maintain updated records Follow up with customers post-purchase to ensure satisfaction and reduce return/complaint rates Escalate unresolved or sensitive issues to the appropriate internal team (technical, logistics, or management) Collect customer feedback and share recurring issues/insights with the founder/product team to improve processes Support outbound calls for order confirmations, feedback collection, or resolving payment/COD issues Maintain a friendly, patient, and solution-oriented tone in every interaction, even during high query volumes RequirementsGraduate in any discipline (preferred, not mandatory) 0–3 years of experience in customer support, telecalling, or a similar role (freshers with strong communication skills are welcome to apply) Excellent verbal and written communication skills in Hindi and English ; knowledge of additional regional languages is a plus Comfortable Excel/Google Sheets, and WhatsApp Business Basic understanding of laptops/computers and common technical terms is a solid advantage Patient, empathetic, and calm under pressure while handling complaints Strong problem-solving ability and ownership mindset Willingness to work in a fast-paced startup environment with rotational shifts/weekend availability (if applicable) Good to Have Prior experience in e-commerce, electronics retail, or D2C customer support Familiarity with refurbished/used electronics industry practices Basic troubleshooting knowledge for laptop hardware/software issues What We OfferCompetitive salary with performance-based incentives Hands-on learning in a growing D2C startup Opportunity to directly shape customer experience processes from an early stage Friendly, collaborative team culture

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