Customer Support Executive (Gurugram)

Customer Support Executive (Gurugram)

06 Aug
|
Cars24
|
Gurugram

06 Aug

Cars24

Gurugram

Roles and Responsibilities :

- Handle customer inquiries, resolve issues, and provide solutions via phone calls, emails, or chats.

- Provide excellent customer service by listening actively to customers' concerns and addressing their needs promptly.

- Escalate complex issues to senior team members or supervisors when necessary while maintaining accurate records of all interactions.

- Meet performance targets for call quality, first-call resolution rates, and other key metrics.

Job Requirements :

- 2-10 years of experience in a BPO/Call Centre workplace with a focus on customer support or sales.

- Excellent communication skills with the ability to handle high-pressure situations calmly.

- Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.

- Strong query handling and query resolution skills with the ability to work independently.

📌 Customer Support Executive (Gurugram)
🏢 Cars24
📍 Gurugram

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