- Understand customer requirements & train the customers on usage of Cash Management Platform/Product &
- Digital Banking Products
- Interaction with Recent/existing customers (either in person / Online meeting) to understand their requirement related to system integration, products & processes
- Support Bank customers for modification/service related queries
- Demonstration of CMS system to existing as well as new clients
- Understand specific MIS requirement of the customers and arrange to deliver reports accordingly
- Ensuring all customer requests/queries are attended and resolved within the TAT
- Coordination with internal stakeholders like CMS Set up team, CMS Ops, Implementation team, PSM, RM, BSG, IT etc.
Job Requirements:
Job Role
- Graduate/Post Graduate with minimum 1-2 years of banking experience.
- Candidate with MBA/MCA/B.Tech (will be an added advantage)
- Knowledge of banking operations (Basic knowledge of CMS and Contact centre experience would be preferred)
- Ability to work under pressure in a dynamic environment
- Should have technical orientation
- Strong communication (Oral and Written) &
- Networking Skills
- Understand customer requirements & train the customers on usage of Cash Management Platform/Product &
- Digital Banking Products
- Interaction with New/existing customers (either in person / Online meeting) to understand their requirement related to system integration, products & processes
- Support Bank customers for modification/service related queries
- Demonstration of CMS system to existing as well as new clients
- Understand specific MIS requirement of the customers and arrange to deliver reports accordingly
- Ensuring all customer requests/queries are attended and resolved within the TAT
- Coordination with internal stakeholders like CMS Set up team, CMS Ops, Implementation team, PSM, RM, BSG, IT etc.
Job Requirements:
Job Role
- Graduate/Post Graduate with minimum 1-2 years of banking experience.
- Candidate with MBA/MCA/B.Tech (will be an added advantage)
- Knowledge of banking operations (Basic knowledge of CMS and Contact centre experience would be preferred)
- Ability to work under pressure in a dynamic environment
- Should have technical orientation
- Strong communication (Oral and Written) &
- Networking Skills
📌 Customer Support - CMS-BRANCH BANKING-CMS (Mumbai)
🏢 Kotak Mahindra Bank
📍 Mumbai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.