JUSTDOGS is looking for a proactive and customer-focused Customer Support & Business Development Specialist to increase spa service bookings and product sales across our online and offline channels.

The role involves calling existing and prospective customers, understanding their pet-care requirements, recommending suitable products and spa services, resolving customer queries, and supporting day-to-day e-commerce operations.

The ideal candidate should be comfortable with sales calls, customer interactions, follow-ups, order coordination, and achieving assigned sales targets.

Key ResponsibilitiesSales and Business Development

Make outbound sales calls to existing and prospective JUSTDOGS customers.

Promote spa services, grooming packages, pet-care products, offers, memberships, and seasonal campaigns.

Understand customer requirements and recommend suitable products or services.

Convert enquiries and customer leads into spa bookings and product sales.

Cross-sell and upsell relevant products and services.

Follow up with customers regarding enquiries, abandoned carts, previous purchases, upcoming grooming requirements, and promotional offers.

Generate repeat business by maintaining robust relationships with customers.

Coordinate with stores and spa teams to confirm appointments and service availability.

Maintain accurate records of calls, leads, follow-ups,



conversions, and customer feedback.

Work towards individual and team sales targets.

Customer Support

Handle customer queries through phone calls, WhatsApp, email, chat, and other support channels.

Assist customers with product information, spa bookings, order status, payments, cancellations, returns, replacements, and refunds.

Resolve customer complaints professionally and within defined timelines.

Coordinate with stores, warehouses, delivery partners, and internal teams to resolve customer issues.

Provide customers with accurate information about products, services, pricing, availability, and promotions.

Collect customer feedback and escalate recurring concerns to the relevant teams.

Ensure every customer interaction reflects the service standards of JUSTDOGS.

E-commerce Operations

Support the processing and tracking of online orders.

Verify order details, customer information, payment status, and delivery requirements.

Coordinate with warehouse, fulfilment, logistics, and store teams for timely order dispatch and delivery. Excellent communication skills.

The ideal candidate should be comfortable with sales calls, customer interactions, follow-ups, order coordination, and achieving assigned sales targets. AHMEDABAD

6 Days working.

📌 Customer Support & Business Develpement Specialist (Ahmedabad)
🏢 JUSTDOGS®
📍 Ahmedabad