Company Description Accel IT Services, a division of Accel Limited, is a digital transformation partner specializing in Cloud Infrastructure, Enterprise Security, RPA, Managed Services, and Training for enterprise customers. The company focuses on aligning its portfolio with evolving digital frameworks while continuing to support traditional IT infrastructure, helping clients maximize existing technology investments.

Through the acquisition of Computer Factory Private Limited and Ensure Services (India) Limited, Accel IT Services has expanded its geographic reach and service offerings. This growth enables the organization to deliver comprehensive, end-to-end solutions to a diverse range of customers. Team members join a dynamic environment that values innovation, reliability, and long-term client partnerships.

Role Description The Customer Support Engineer is a full time, on-site role based in Madurai. This position is responsible for providing timely technical support to customers, including diagnosing and troubleshooting hardware, software, and network issues. The role involves handling customer inquiries, resolving service requests, and escalating complex problems to appropriate technical teams when required.

The Customer Support

Engineer will perform field service activities such as on-site installations, maintenance, and repairs, ensuring minimal downtime and high customer satisfaction.



Daily tasks include documenting interactions, updating service tickets, following established processes, and collaborating with internal teams to improve service quality and efficiency.

Qualifications

- Candidates should possess strong skills in Customer Support and Communication to interact effectively with diverse stakeholders and deliver a positive service experience.
- Candidates should possess solid Technical Support and Troubleshooting abilities to diagnose, resolve, and prevent recurring technical issues.
- Candidates should possess Field Service capabilities, including on-site installation, maintenance, and repair of IT infrastructure and related equipment.
- Relevant experience with IT infrastructure, operating systems, networking basics, and enterprise environments is beneficial.
- A diploma or degree in Computer Science, Information Technology, Electronics, or a related field is preferred.
- Strong documentation skills, attention to detail, and the ability to follow standardized support processes are important.
- Ability to work on-site in Madurai, manage time effectively, and handle multiple customer requests in a structured manner.
- Professional certifications in hardware, networking, or security (such as A+, N+, or equivalent) are an added advantage.

📌 Customer Support Engineer (Madurai)
🏢 Accel IT Services (A Division of Accel
📍 Madurai