Experience: Min 1-3 YEARS Qualification: BE/Diploma in electronics & communication or Biomedical engineering Job Responsibilities Service Operations Management

Ensure timely installation, preventive maintenance, and breakdown support

Monitor and achieve service call closure within defined TAT

Handle customer escalations and critical service issues

Reduction in pending calls backlog

Provide feedback to technical teams for product/service improvement

Installation & Commissioning

Coordinate installations and ensure site readiness

Ensure proper documentation and customer sign-off post installation

AMC / CMC Management

Track and manage all AMC/CMC contracts

Ensure timely completion of preventive maintenance

Drive contract renewals and service revenue generation

Follow up on service-related payments (AMC, spares, etc.)

Ensure accurate documentation for billing and compliance

Spare Parts & Inventory Management

Ensure availability of critical spare parts





Coordinate with logistics for urgent requirements

Customer Relationship Management

Act as the primary contact for service-related concerns

Maintain strong relationships and ensure high levels of customer satisfaction

Team Management

Supervise and guide service engineers in the territory

Assign tasks, monitor performance, and ensure discipline

Provide technical and operational support

Reporting & CRM Management

Maintain accurate updates in CRM

Submit periodic service performance reports

Track pending calls and identify recurring issues

Maintain audit-ready service documentation Required Skills Robust technical knowledge of medical equipment

Good communication and customer handling skills

Team management and coordination ability

Proficiency in CRM tools and MS Excel

Problem-solving and analytical skills

📌 Customer Support Engineer – Bangalore, Hyderabad, Kochi
🏢 Schiller Healthcare India
📍 Hyderabad