Role: Customer Support Associate

Location: HSR Layout, Bangalore (WFO, 6 days a week)

About Eluno:

We are an early-stage, fast-growing startup based in Bangalore, building a new kind of fashion-first eyewear brand. Backed by founders from CRED, Snapdeal, Unacademy, CoinDCX, Urban Company and redBus, along with a top-tier venture capital fund, we are building both online and physical retail experiences from the ground up.

At Eluno, we believe eyewear is not just an accessory but a part of how people express who they are. We design stylish, high-quality frames that feel confident, modern and personal.

Key Responsibilities:

- Provide timely and accurate order updates to customers
- Handle and resolve customer queries, concerns and complaints across channels
- Coordinate with internal teams to assist with order processing and dispatches
- Proactively follow up on delayed or pending orders and keep customers informed
- Maintain clear records of customer interactions, issues and resolutions




- Identify recurring customer concerns and highlight them to the relevant teams
- Ensure a smooth customer experience throughout the order journey, from order placement to delivery and post-delivery support

What we are looking for:

- 0-2 years of experience in customer support, customer service, operations or a similar customer-facing role. Freshers with strong communication skills can also apply.
- Strong verbal and written communication skills
- Patient, empathetic and solution-oriented while handling customer concerns.
- Robust ownership, you should be comfortable taking a customer issue from start to resolution.
- Ability to work in a fast-paced startup environment and handle multiple customer queries efficiently.
- Basic proficiency with Google Sheets/Excel and willingness to learn customer support and order management tools.

📌 Customer Support Associate (Bengaluru)
🏢 ELUNO
📍 Bengaluru