Role: Customer Support Associate

Location: HSR Layout, Bangalore (WFO, 6 days a week) About Eluno:

We are an early-stage, fast-growing startup based in Bangalore, building a new kind of fashion-first eyewear brand. Backed by founders from CRED, Snapdeal, Unacademy, CoinDCX, Urban Company and redBus, along with a top-tier venture capital fund, we are building both online and physical retail experiences from the ground up. At Eluno, we believe eyewear is not just an accessory but a part of how people express who they are.

We design stylish, high-quality frames that feel confident, modern and personal. Key Responsibilities:

Provide timely and accurate order updates to customers

Handle and resolve customer queries, concerns and complaints across channels

Coordinate with internal teams to assist with order processing and dispatches

Proactively follow up on delayed or pending orders and keep customers informed

Maintain clear records of customer interactions, issues and resolutions





Identify recurring customer concerns and highlight them to the relevant teams

Ensure a smooth customer experience throughout the order journey, from order placement to delivery and post-delivery support What we are looking for:

0-2 years of experience in customer support, customer service, operations or a similar customer-facing role. Freshers with strong communication skills can also apply.

Strong verbal and written communication skills Patient, empathetic and solution-oriented while handling customer concerns.

Strong ownership, you should be comfortable taking a customer issue from start to resolution.

Ability to work in a fast-paced startup workplace and handle multiple customer queries efficiently.

Basic proficiency with Google Sheets/Excel and willingness to learn customer support and order management tools.

📌 Customer Support Associate (Bengaluru)
🏢 ELUNO
📍 Bengaluru