We are looking for a proactive and dedicated Customer Success to join our team. In this role,you will be responsible for ensuring customer satisfaction, driving team adoption, and building long-term relationships with clients. Your primary objective will be to help customers achieve their desired outcomes while maximising the value they receive from our products/services.

Role & responsibilities

- Build and maintain strong, long-lasting relationships with customer / Internal Team
- Act as the main point of contact for customer inquiries, concerns, and escalations.
- Ensure a smooth onboarding process for new clients, helping them understand product features
- and advantages.
- Conduct regular check-ins with clients to assess satisfaction
- Collaborate with internal teams (Sales, Design, Execution and Support Etc ) to ensure customer
- needs are met.
- Monitor customer health metrics and proactively engage to prevent churn.
- Manage and resolve customer complaints effectively and efficiently.




- Gather customer feedback and provide insights to improve product features and processes.
- Taking additional Tasks assigned by the management

Qualifications:

- Bachelors degree
- Proven experience in Customer Success Management, or a related role.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities and a customer-centric approach.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Require a fair understanding of local languages relevant to the region of operation (e.g.Tamil ,Kannada, Hindi, Telugu Etc )
- Basic computer knowledge, including Microsoft Excel, Word, and email communication.
- What We Offer :Opportunity to work with a dynamic and supportive team & hybrid working structure
- Career growth and development opportunities.
- Positive and inclusive work environment.

Please share your resume to : [email protected]

📌 Customer Success Service (Bengaluru)
🏢 DESIGNCAFE
📍 Bengaluru