We’re looking for a hands-on Customer Success Manager to own the customer experience from the first product demo through onboarding, implementation, support, adoption, retention, and expansion.

You’ll work directly with SMB customers, helping them deploy AI voice agents, automate workflows, solve technical issues, and get measurable value from our platform. This is a highly customer-facing role where no two days are the same. One hour, you might be onboarding a new customer. The next, you could be troubleshooting an integration, running a live demo, handling a support call, or helping a customer identify a new AI use case. ✨ What You’ll Do Own the customer relationship

Manage a portfolio of UK and US SMB customers

Become the primary point of contact throughout the customer lifecycle

Build trusted, long-term relationships that improve retention and expansion

Proactively engage customers based on usage, adoption, and support signals

Run demos, onboarding, and training

Deliver live product demos for prospective and existing customers

Lead onboarding and implementation from day one

Guide customers through setup, configuration, and best practices

Train customers and their teams to use the platform successfully

Help customers reach value as quickly as possible

Provide responsive customer support

Respond to inbound phone calls, emails, live chat, and support tickets

Troubleshoot product, technical, and integration-related issues

Communicate clearly, professionally, and empathetically

Escalate complex issues to Product or Engineering when required

Keep customers informed throughout the resolution process

Help customers implement AI

Support customers in configuring AI voice agents

Help design conversation flows and automation workflows





Assist with integrations and API-based implementations

Translate technical concepts into simple, practical guidance

Recommend relevant AI use cases based on each customer’s business

Drive adoption, retention, and growth

Identify customers with low engagement or setup friction

Proactively help customers increase platform usage

Discover expansion and upselling opportunities where appropriate

Reduce churn and improve customer satisfaction

Ensure customers continue discovering value from the platform

Collaborate internally

Work closely with Sales, Product, and Engineering

Share customer feedback and recurring issues with internal teams

Maintain accurate customer records and activity history in HubSpot

Improve onboarding documentation, help-centre content, and customer playbooks

Contribute ideas that improve the overall customer experience ✔️ What We’re Looking For 2–5 years of experience in Customer Success, Technical Support, Implementation, Solutions Engineering, Account Management, or a similar customer-facing SaaS role

Experience supporting B2B SaaS customers

Excellent written and spoken English — native or equivalent

Robust communication, presentation, and relationship-building skills A helpful, positive, and professional customer-first attitude

Strong troubleshooting and problem-solving abilities

Comfortable handling customer calls, demos, emails, tickets,



and live chat

Able to manage multiple customers and priorities simultaneously

Highly organised, dependable, and consistent with follow-through

Comfortable working independently in a remote environment

Reliable computer, high-speed internet, and a quiet home-working setup

Experience using HubSpot or another CRM or ticketing platform ? Nice to Have

Experience with HubSpot, Zendesk, Intercom, or similar tools

Experience with AI, voice technology, APIs, integrations, or automation

SaaS onboarding, implementation, or technical support experience

Experience delivering customer training or product demonstrations

Experience identifying upselling or expansion opportunities

Ability to explain technical concepts in simple, clear language

You don’t need to meet every preferred qualification. We’re more interested in strong communication, curiosity, ownership, and the ability to learn quickly. ? What Success Looks Like

Customers onboard quickly and successfully

Support requests are resolved efficiently and professionally

Customers actively use the platform and discover new AI use cases

Customer satisfaction and retention remain high

Expansion opportunities are identified naturally

Customers receive an excellent experience from their first demo through long-term partnership ? Why Join Us? Competitive salary plus performance bonus

Remote-first culture with autonomy and flexibility

Work with cutting-edge AI voice technology A fast-moving, ambitious team where you’ll have real ownership

Supportive colleagues who value communication and customer experience

Clear opportunities to grow into senior Customer Success, Implementation, Solutions, or Product roles

📌 Customer Success Manager (India)
🏢 Purplerain Technologies
📍 India