Role Overview

We are seeking a agile and results-driven Customer Success Manager to coordinate, analyze, and report on campaign performance across all stages of the campaign lifecycle, including pre-launch, launch, active delivery, reporting, and post-campaign review. This role serves as a key liaison between clients and internal teams, working closely with Sales, Operations, Product Development, and Support Services to ensure successful service delivery, client satisfaction, retention, and account growth.

Key Responsibilities

Campaign management: Coordinate and manage demand generation campaigns using first-party DEMAND AI data and tools integrated within the lead generation and technology stack.

Performance analysis: Analyze campaign data to identify trends, recommend optimizations, and implement delivery adjustments to improve results.

Account management: Proactively support the Sales team with scheduled and strategic account management activities focused on client retention and revenue growth.

Client support: Respond promptly to client requests related to implementation, billing, reporting, and product inquiries while ensuring a high level of customer satisfaction.

Cross-functional collaboration: Work closely with Operations and other internal teams to ensure accurate implementation of assets, instructions, tracking, and reporting requirements.

Campaign monitoring: Oversee campaign scheduling and delivery across multiple systems, coordinating with stakeholders to ensure timely execution.

Report delivery: Prepare, deliver,



and upload comprehensive campaign performance reports with clear insights and recommendations for clients and internal stakeholders.

Renewals and growth: Drive renewals and account growth by identifying upsell opportunities and building strong client relationships.

Communication: Provide regular updates to internal stakeholders on campaign status, performance metrics, and key client feedback.

Relationship building: Build and maintain strong relationships with clients and agencies, delivering an exceptional customer experience that supports long-term partnerships.

KPI achievement: Maintain a strong focus on meeting and exceeding performance targets, deadlines, and key business objectives.

Qualifications

Bachelor’s degree in Business, Marketing, Communications, or a related field.

Proven experience in customer success, account management, or a related client-facing role, preferably within B2B marketing or demand generation.

Strong analytical skills with the ability to interpret data and translate insights into actionable recommendations.

Excellent communication, interpersonal, and relationship-building skills.

Ability to manage multiple projects simultaneously and thrive in a fast-paced environment.

Strong problem-solving skills with a proactive approach to addressing client needs.

Experience working with CRM systems, marketing automation tools, and campign management platforms is a plus. What we Offer:

Performance based incentives.

Opportunities for professional growth and development.

A collaborative inclusive environment.

Exposure to global clients and cutting-edge marketing technologies .

📌 Customer Success Manager-INDIA (Bengaluru)
🏢 Demand AI
📍 Bengaluru