Job Summary: We are looking for a proactive and analytical Customer Success Manager (L2) to manage and grow key brand partnerships across various sales channels. As a CSM L2, you will play a critical role in onboarding new brands, driving their business growth, and ensuring operational excellence. This role demands a strong understanding of eCommerce dynamics, attention to detail, and a passion for helping brands scale.

Key Responsibilities: ● Onboarding &

- Business Development o Onboard new brands across multiple sales channels. o Understand brand catalogs, pricing structures, and inventory to ensure a smooth go-live process. ● Account Management &
- Strategy o Conduct deep-dive analysis on brand performance including business health, catalog optimization, pricing, and inventory metrics. o Identify and execute opportunities to grow daily orders and revenue for partner brands. o Schedule and lead weekly business review calls with brands to share insights, performance, and action plans. ● Operational Compliance &
- Support o Ensure strict adherence to Marketplace SLA compliance for all brand-related operations. o Perform RCA (Root Cause Analysis) on operational issues and coordinate with relevant teams for resolution. o Proactively manage brand escalations with urgency and cross-functional collaboration. ● Revenue Growth &
- Upselling o Promote and upsell additional services to maximize brand revenue. o Cross-sell new features and capabilities, ensuring high product adoption and engagement. ● Stakeholder Collaboration &




- Feedback Loop o Collaborate with internal teams – Sales, Product, Support, and Services – to drive continuous improvement in customer experience. o Gather and relay feedback from brands to influence internal roadmap and service quality. ● Finance &
- Compliance o Monitor brand payables and ensure timely collection of payments. o Follow up on receivables and support the finance team with reconciliations as needed.

Requirements: ● 4+ years of experience in customer success, account management, or brand management—preferably in eCommerce or digital marketplaces. ● Strong analytical mindset with the ability to work with data to drive decisions. ● Excellent communication and stakeholder management skills. ● Ability to multitask and handle multiple accounts simultaneously. ● Problem-solving attitude with a customer-first approach. ● Proficiency in Excel/Google Sheets; knowledge of CRM and analytics tools is a plus.

Preferred Qualifications: ● Experience working with marketplaces (Amazon, Flipkart, Myntra, etc.) ● Understanding of catalog management, pricing strategy, and inventory planning. ● Exposure to B2B SaaS or eCommerce enablement platforms is advantageous.

What We Offer: ● A fast-paced, collaborative work setting. ● Opportunities to work with leading D2C and enterprise brands. ● Learning and growth opportunities across departments.

Pay: ₹500,000.00 - ₹800,000.00 per year

Benefits

- Internet reimbursement
- Provident Fund

Work Location: In person

📌 Customer Success Manager (Mumbai)
🏢 Eshopbpx
📍 Mumbai