Customer Success Manager (Gurugram)

Customer Success Manager (Gurugram)

06 Aug
|
Elevate Venture Consulting Bangalore
|
Gurugram

06 Aug

Elevate Venture Consulting Bangalore

Gurugram

Roles and Responsibilities :

- Manage a team of TLs and customer support representatives to ensure excellent customer service delivery.

- Develop and implement effective strategies to improve customer satisfaction, retention, and loyalty.

- Collaborate with cross-functional teams to resolve complex issues and escalations in a timely manner.

- Analyze performance metrics to identify areas for improvement and develop action plans to address them.

Job Requirements :

- 4-10 years of experience in BPO or call center workplace with expertise in inbound process management.

- Proven track record of delivering exceptional customer care through voice processing services.

- Strong understanding of outsourced customer support operations and ability to manage multiple priorities simultaneously.

📌 Customer Success Manager (Gurugram)
🏢 Elevate Venture Consulting Bangalore
📍 Gurugram

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