Company Description Nourishing Farms is dedicated to sowing, growing, making, and delivering food that is good for customers, farmers, and the planet. The company offers farm-fresh salads, sandwiches, juices, and spreads made with pesticide-free, hydroponically grown vegetables.

Nourishing

Farms focuses on sustainable agricultural practices and healthy, convenient food options. With operations in Pune and Kolhapur, the team works closely with local growers and communities to bring fresh, responsibly sourced products to market.

Role Description The Customer Success Executive is a full-time, on-site role based in the Pune Division. This team member will engage directly with customers, ensuring a positive experience from order placement through delivery, and addressing queries or issues promptly and professionally. Daily responsibilities include managing customer communications across channels, coordinating with operations and delivery teams, tracking orders and feedback, and helping resolve service challenges.

The role also involves educating customers about products and ingredients, gathering insights to improve service quality, and supporting initiatives that strengthen customer loyalty.

The Customer Success





Executive will maintain accurate records, prepare basic reports on customer satisfaction, and collaborate with colleagues to enhance processes and service standards.

Qualifications

Robust customer service and relationship management skills, with the ability to communicate clearly and empathetically.

Organisational and coordination skills for handling orders, follow-ups, and cross-functional communication.

Basic proficiency with digital tools (CRM systems, spreadsheets, messaging platforms) to document interactions and track issues.

Problem-solving and conflict-resolution skills to address customer concerns and support timely solutions.

Interest in healthy food, agriculture, or sustainability, and willingness to learn about hydroponic farming and product offerings.

Ability to work on-site in Pune Division, including occasional extended hours during peak demand.

Prior experience in customer-facing roles (food service, retail, or e-commerce) is an advantage.

Minimum of a bachelor’s degree or equivalent experience in business, hospitality, communications, or a related field.

📌 Customer Success Executive (Pune)
🏢 Nourishing Farms
📍 Pune