Position: Customer Success Executive

Salary: ₹20,000–₹25,000/month + performance-based variable pay

Experience: Minimum 1 year

What will the candidate actually do?

- Call transporters/LSPs
- Contact existing and prospective transporters.
- Explain LogisticsNow/LoRRI platform and its benefits.
- Convince them to register and use the platform.
- Onboard current transporters
- Help them create an account.
- Guide them through profile completion.
- Follow up if they don't complete registration.
- Give basic product/platform demonstrations.
- Generate new sign-ups
- Make outbound calls to prospective transporters.
- Pitch the service.
- Achieve daily/weekly/monthly sign-up targets.
- Handle customer queries
- Answer transporter calls/messages.
- Understand their problems.
- Resolve basic issues or coordinate with internal teams.




- Retention & renewals
- Stay connected with existing transporter accounts.
- Make sure they continue using the platform.
- Follow up for renewals.
- Identify opportunities for upselling/cross-selling/referrals.
- Track performance
- Maintain daily/weekly numbers.
- Track onboarding, activation and sign-ups.
- Work against targets.

This job is a combination of: Customer Support + Telecalling + Customer Onboarding + Inside Sales + Customer Retention

Please share your resume on- (phone hidden) if interested or mail- [email protected]

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Success Executive (Mumbai)
🏢 Growth Setu Solutions
📍 Mumbai