Job Title – Customer Service Representative

Position Details

- - Employment Type: Full-Time

- Experience: 5+ years of relevant experience in a similar role

- Work Mode: Remote

- Shift Timing: 7:00 PM – 4:00 AM (Night Shift)

- Communication: Strong English proficiency

- Preferred Qualities: Positive attitude, reliability, and willingness to learn

What You'll Be Doing

- - Draft and manage professional emails and business communications.

- Handle client messages and ensure timely responses.

- Coordinate regular follow-ups with clients and internal teams.

- Prepare and process invoices with accuracy.

- Maintain, organize, and update business data and records.

- Generate reports and support management with data tracking.

- Assist in day-to-day back-office and administrative operations.

- Coordination with International Clients

What You Bring to the Table

- - Excellent English communication skills.





- Professional email drafting and written communication.

- Knowledge of AI tools for improving productivity.

- Basic Excel skills for data management and reporting.

- Reliable, proactive, and quick to learn.

- Ability to work independently in a remote setup.

What You'll Learn

- - Exposure to working with international clients across different time zones.

- Hands-on experience in global business communication and professional email etiquette.

- Practical knowledge of back-office operations and administrative workflows.

- Experience in data management, reporting, and documentation.

- Opportunity to leverage AI tools to improve productivity and efficiency.

- Exposure to international business processes and work from home culture.

📌 Customer Service Representative (Ahmedabad)
🏢 NYU SOFT SOLUTIONS
📍 Ahmedabad