Company Description Arohan Financial Services Limited, established in 2006 in Kolkata and part of The Aavishkaar Group, is among India’s largest NBFC Microfinance Institutions. The organization holds multiple top-tier ratings, including a bank loan rating of A (Stable), MFI grading of MF1, Social Performance rating of SP1, and COCA Dimensions of C1. Arohan is Great Place to Work-Certified™ and has been recognized among India’s Top 100 Best Workplaces, Best Workplaces in Microfinance, and Best Workplaces in BFSI in 2022.

Guided by a mission to empower underserved households and small businesses through sustainable financial services, Arohan aims to impact 28 million lives by 2028. Interested applicants can learn more about Arohan’s work and culture through its social media channels on Twitter and Facebook.

Role Description This is a full-time, on-site Customer Service Representative role based in the Ganjam district.

The Customer Service

Representative will respond to customer inquiries, provide information on financial products and services, and resolve issues in a timely and accurate manner. The role includes maintaining customer records, processing basic service requests, and ensuring compliance with internal policies and regulatory guidelines. The individual will be expected to support customer onboarding, collect feedback,



and contribute to improving overall customer experience and satisfaction.

The role involves close collaboration with branch and operations teams to ensure efficient service delivery and a positive experience for all customers.

Qualifications Ability to work effectively as a Customer Service Representative, focusing on professionalism, empathy, and service quality.

Skills in Customer Support and Customer Service to handle inquiries, resolve concerns, and assist customers across multiple channels.

Commitment to Customer Satisfaction and Customer Experience, ensuring timely responses and clear communication.

Understanding of customer-centric practices within financial services or microfinance environments.

Robust communication skills in relevant local languages and English, with the ability to explain products and procedures clearly.

Basic computer literacy and comfort with customer management systems or digital tools.

Ability to work on-site in Ganjam district, manage time effectively, and operate in a target-driven, process-oriented environment.

Higher secondary education or a bachelor’s degree in any discipline; prior experience in customer-facing or financial services roles is an advantage.

📌 Customer Service Representative (India)
🏢 Arohan Financial Services
📍 India