Job Requirements About the Role

Be the voice of IDFC FIRST Bank! As a Customer Service Executive, you’ll be the first point of contact for our customers—resolving queries, building trust, and delivering service that delights. If you’re passionate about people, love solving problems, and thrive in a fast-paced environment, this is your chance to shine and grow with a brand that puts customers first. Key Responsibilities

Primary Responsibilities

Deliver outstanding customer service by resolving queries efficiently and empathetically

Take ownership of customer issues and ensure timely resolution

Promote customer-centricity by enhancing service quality and customer engagement

Monitor service metrics like SQ scores, AHT, FCR, and NPS

Develop and implement service procedures, policies, and standards

Maintain accurate records of customer interactions and service actions

Support upselling initiatives to drive organic growth

Adhere to approved budgets and manage resources effectively

Secondary Responsibilities





Monitor and engage on social media platforms (Twitter, Facebook, etc.) to address customer concerns

Collaborate with internal teams to ensure quick complaint resolution

Drive initiatives to improve grievance handling and brand perception

Explore opportunities for faster resolution and improved customer experience What We Are Looking For

Education

Graduate (Any discipline)

Postgraduate (Preferred, any discipline)

Experience

Minimum 0-2 years in customer service, preferably in banking or financial services

Skills and Attributes

Excellent communication and interpersonal skills

Strong problem-solving and decision-making abilities

Ability to manage multiple priorities and work in a quick-paced environment

Proficiency in CRM tools and digital platforms

Customer-first mindset with a focus on service excellence

Ability to mentor and motivate team members

📌 Customer Service Manager-Loan Centre (Bhilwara)
🏢 IDFC FIRST Bank
📍 Bhilwara