Responsibilities

Customer Service:

- Handle customer queries and concerns through calls and other communication channels.

- Provide timely, professional, and friendly resolutions to customer issues.

- Ensure a high level of customer satisfaction and a positive customer experience.

Order Management:

- Assist customers with order-related queries, including delivery status, cancellations, returns, and refunds.

- Coordinate with internal teams to resolve order and delivery issues efficiently.

- Track and follow up on pending customer requests until resolution.

Operations:

- Work closely with delivery, warehouse, and operations teams to resolve customer and order-related concerns.

- Identify recurring operational issues and escalate them to the relevant teams.

- Maintain accurate records of customer interactions and resolutions.

Product & Feedback:

- Collect and escalate customer feedback to help improve products and services.

- Report technical issues and platform-related bugs to the relevant teams.

- Share insights on common customer pain points and suggest improvements.

Payments & Refunds:

- Assist customers with payment-related queries, refunds, and repayment processes.

- Coordinate with internal teams to ensure timely resolution of payment issues.

General:

- Support various administrative and operational projects as required.





- Take ownership of assigned tasks and contribute to improving overall team efficiency.

Qualifications

- 0-4 years of previous experience in customer service, customer support, or operations, preferably in a calling-based role.

- Proficient in Hindi and English communication.

- Excellent verbal and written communication skills.

- Good grammar, spelling, and punctuation.

- Strong customer-focused approach with the ability to handle customer concerns patiently and professionally.

- Highly proactive, adaptable, and willing to take ownership of responsibilities.

- Ability to work in a fast-paced and dynamic environment.

- Data-driven and analytical mindset; basic to intermediate knowledge of Excel is preferred.

- Passionate about delivering excellent customer experiences and contributing to the growth of Slikk.

Slikk is an Equal Opportunity Employer. We believe in building an inclusive and diverse workplace where individuals from all backgrounds can thrive.

We are looking for more than just qualifications. If you are passionate about customer experience, enjoy solving problems, and are excited to work in a fast-paced setting, we encourage you to apply even if you do not meet every qualification listed above.

📌 Customer Service Executive (Bengaluru)
🏢 Sliksync Technologies
📍 Bengaluru