About the Role

We are looking for an energetic, well-spoken Customer Success Executive to engage with our customers over video calls. This is a customer-facing, on-camera role: you will spend most of your day on live video, helping customers get the most out of our product or service, resolving their questions, and building relationships that keep them happy and loyal. If you are confident on camera, fluent in English, and enjoy talking to people, this role is for you. Key Responsibilities

Connect with customers over live video calls for onboarding, walkthroughs, and ongoing support

Understand each customer's needs and guide them to get real value from the product or service

Resolve queries, concerns, and issues quickly, clearly, and professionally

Follow up proactively to ensure satisfaction and drive retention and renewals





Spot opportunities to recommend relevant upgrades or add-ons (linked to your incentives)

Keep customer records, notes, and status updates accurate in the CRM

Share customer feedback and common pain points with the internal team What We Are Looking For

Fluent, clear, and confident spoken English

Comfortable and presentable on camera for extended periods

Warm, patient, and persuasive communication style

2+ years of experience in customer success, support, sales, or a similar customer-facing role

Available to work the 12:00 PM to 8:00 PM shift

Setup Requirements (for remote candidates)

A laptop or smartphone with a good quality camera

Stable, high-speed internet connection A quiet, well-lit, qualified space for video calls

📌 Customer Service Executive (India)
🏢 Roxonn
📍 India