Position: Customer Service Executive Retail Credit Cards

Bank On Roll: Kotak Mahindra Bank

Employment Type: Full-Time (On-Roll)

About the Role:-

We are looking for customer-centric and service-oriented professionals to join our Retail Credit Cards team. The ideal candidate will be responsible for handling customer service requests, resolving credit card-related queries, and delivering an exceptional banking experience while ensuring compliance with regulatory and organizational standards.

Eligibility Criteria:-

- Education: Graduate in any discipline (Mandatory)
- Experience: Minimum 1 year of experience in Banking, Financial Services (BFSI), Credit Card Operations, Customer Service, or Retail Banking
- Age: 20 to 30 years
- Gender: Open to all
- Language Skills: Excellent verbal and written communication skills in English (knowledge of regional languages is an advantage)

Key Responsibilities:-

- Handle inbound customer queries related to retail credit card products and services.
- Assist customers with card activation, billing inquiries, statement requests, payment-related issues, transaction disputes, card replacement, reward points, credit limit enhancement, and other service requests.
- Ensure timely and accurate processing of customer requests in line with defined service level agreements (SLAs).
- Resolve customer concerns professionally and escalate complex cases to the appropriate teams whenever required.
- Maintain complete and accurate records of customer interactions in internal systems.
- Adhere to RBI guidelines, banking regulations, and internal compliance policies.




- Deliver a high level of customer satisfaction through effective communication and prompt issue resolution.
- Cross-check customer information and ensure confidentiality of customer data at all times.

Desired Skills:-

- Strong customer service orientation
- Excellent communication and interpersonal skills
- Good problem-solving and analytical abilities
- Ability to work in a fast-paced, target-driven environment
- Basic computer proficiency and familiarity with banking applications
- Team player with a positive attitude and willingness to learn

Compensation & Benefits:-

- CTC: Up to 4.50 LPA (Based on interview performance, experience, and skills)
- Performance-based incentives (as per company policy)
- Employee benefits as per organizational guidelines

Working Hours:-

- Rotational day shifts between 7:00 AM and 8:00 PM
- Shift Duration: 9 hours (including breaks)
- Weekly Offs: 8 rotational week-offs per month
- Candidates should be adaptable to work on weekends and public holidays based on business requirements.

Why Join Us?

- Opportunity to build a rewarding career in the Banking & Financial Services industry.
- Structured training and career growth opportunities.
- Professional work environment with continuous learning and development.
- Exposure to retail banking operations and customer relationship management.

Join Us With Kotak Mahindra Bank ! To apply for this opportunity or to know more about the role, please contact us for further details.

Contact person: HR Dhanashri - (phone hidden)

📌 Customer Service Executive - Retail Credit Cards (Kotak Mahindra Bank) (Bhiwandi)
🏢 Credicus Business Services
📍 Bhiwandi