HamBOLDS Pvt Ltd is a fast-growing company in the skincare, haircare, and personal care space. Backed by over 30 years of legacy through our parent company Sun Chem India, we build innovative and high-performing D2C brands like: www.epitight.in , www.buyniconi.com About the Role:
As a Customer Service Executive at HamBOLDS Pvt Ltd, you will play a crucial role in customer engagement. You will proactively reach out to potential customers, address their queries, and guide them through the purchasing process, ensuring a seamless and satisfying experience. Your ability to build relationships and provide exceptional service will contribute directly to the company’s growth.
Key Responsibilities
- Reach out to customers who abandoned their carts via call, email, or chat to understand their concerns and assist with completing their purchase.
- Explain product features, perks, pricing,
and offers clearly to help customers make confident decisions.
- Resolve customer queries with patience and professionalism to improve their buying experience.
- Maintain accurate records of all interactions, follow-ups, and conversions in the CRM.
- Work with the marketing teams to strengthen abandoned cart recovery strategies and improve overall conversion rates.
Qualifications
- Proven experience in customer relationship management or sales support.
- Strong communication and interpersonal skills.
- Ability to handle customer queries effectively and persuasively.
- Familiarity with CRM software and e-commerce platforms is a plus.
- Goal-oriented mindset with a proactive approach to sales.
Location: Goregaon West, Mumbai | 6 Days Working
📌 Customer Service Executive (Mumbai)
🏢 HamBolds Private
📍 Mumbai
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