About This Role Handle inbound/outbound customer calls, resolve queries, and deliver exceptional service to clients across industries.

Key Responsibilities Handle inbound and outbound customer calls professionally

Resolve customer queries and complaints effectively across voice channels

Provide accurate information about products and services via call

Maintain detailed records of all customer interactions calls

Ensure chat SLA and response time targets are consistently met

Meet daily and monthly performance targets for voice

Collaborate with team leads to improve processes and customer satisfaction Requirements Excellent verbal and written communication in English and Hindi

Solid typing speed and multitasking ability for chat support

Prior experience in a voice or chat process is a plus

Basic computer knowledge and familiarity with chat/CRM tools

Ability to handle multiple chat conversations simultaneously

Ability to work in rotational shifts

Positive attitude and problem-solving mindset

📌 Customer Service Executive (Gurugram)
🏢 Externix Informatics
📍 Gurugram