Company Description DALMAF Private Limited is a technology-driven platform that provides end-to-end support for legal, auditing, human resources, bank auction support, buying and selling, and marketing assistance. Established in June 2022, the company focuses on helping businesses overcome challenges, strengthen internal operations, and achieve their long-term objectives. DALMAF brings together India’s professional services sector by offering individuals and organizations one-click access to a wide range of legal and professional solutions.

The company collaborates with a network of over 100+ professionals, including Chartered Accountants, Company Secretaries, Lawyers, Cost Accountants, Chartered Engineers, and Bankers. The workforce is committed to putting client needs first and ensuring documents and services are delivered accurately and efficiently.

Role Description The Customer Service Executive is a full-time, on-site role based in Chennai. This role involves responding to customer inquiries via phone, email, and chat, providing timely and accurate information about services, and resolving issues in a professional manner.

The Customer Service

Executive will manage customer accounts, track service requests, and coordinate with internal teams to ensure smooth service delivery.



The role includes maintaining customer records, documenting interactions, and following up to ensure customer satisfaction and adherence to service standards. The individual will also support process improvements in customer service operations and contribute to a positive, client-focused service culture.

Qualifications

Candidates should possess strong Customer Service and Customer Support skills to handle inquiries and resolve issues effectively.

Candidates should possess Customer Satisfaction and Customer Service Management skills to monitor service quality and improve client experiences.

Candidates should possess solid Interpersonal Skills to communicate clearly, build rapport, and collaborate with internal and external stakeholders.

Strong verbal and written communication skills in English; proficiency in regional languages is an advantage.

Ability to work in a rapid-paced environment, manage multiple tasks, and maintain attention to detail.

Basic computer literacy and familiarity with CRM or customer support tools are beneficial.

Previous experience in customer service or client-facing roles is preferred but not mandatory.

Minimum educational qualification: Diploma or Bachelor’s degree in any discipline.

📌 Customer Service Executive (Chennai)
🏢 DALMAF Private
📍 Chennai