Looking for a Customer Support for a Tech Platform in Bangalore!

Job Responsibilities:

1. Own investor communication

- Respond to all inbound investor emails with clarity, precision, and confidence

- Handle complex topics: tax timelines, distributions, portfolio updates

- Maintain a consistent, professional tone across all communication

1. Drive issue resolution (not just replies)

- Take full ownership of investor issues until resolution

- Coordinate internally across tax, legal, and operations

- Proactively follow up – nothing falls through the cracks

1. Operate under ambiguity

- Make judgment calls with incomplete information

- Know when to respond, escalate, or wait

- Navigate compliance-sensitive situations carefully

1. Build systems, not just answers

- Identify repeat questions and create templates/playbooks

- Improve workflows to reduce inbound volume

- Continuously refine how we communicate with investors

1. Leverage AI to scale output





- Use AI tools to draft, structure, and improve responses

- Build and maintain an internal knowledge base

- Help design a modern AI-enabled support stack

Job Qualifications o Any Graduate, relevant customer service/success exeperience particularly with product/tech platforms, preferably for at least 3 years o Experience working with HNI, Enterprise clients is a plus o

Familiarity with AI customer service tools and tools like Notion, SendGrid, or Slack o Strong verbal communication and active listening abilities o Confident, calm, and professional call-handling skills o Effective, persuasive and negotiation capabilities o Multilingual proficiency preferred, including English, Hindi and Kannada, is a plus o Explicit pronunciation with a neutral or adaptable accent

📌 Customer Service and Operations Manager - Fintech (Bengaluru)
🏢 CeeQ
📍 Bengaluru