Location: Jaipur Company Description World of Oorja is a crystal-focused company rooted in the industry since 2000, committed to sourcing pure, AAA-grade raw crystals and honoring their story, energy, and craftsmanship. The company emphasizes authenticity and meaningful healing rather than mass-produced products. Crystals are shaped by skilled artisans, charged by healers, and carefully selected to carry intention, balance, and connection.

World of Oorja offers thoughtfully created bracelets, pendants, trees, and healing kits that reflect real, living energy from mine to home. The company exists for seekers who value light, love, and the quiet magic of nature.

Role Description The Customer Sales & Support Executive is a full time, on-site role based in Jaipur. This role is responsible for helping customers throughout their buying journey—from answering product queries to converting purchase intent into successful orders and providing exceptional post-purchase support.

The ideal candidate will proactively engage customers via WhatsApp, phone, email, and social media to recommend the right products, recover abandoned carts, conduct COD verification, manage NDR cases, resolve customer concerns, and maximize successful order conversions. Working closely with the Marketing, Operations, and Growth teams, this role plays a key part in driving sales, improving customer satisfaction, and delivering an exceptional customer experience that reflects World of Oorja's values of authenticity and care.

Key Responsibilities Respond to customer queries across WhatsApp, phone, email, and social media.





Understand customer requirements and recommend the most suitable products.

Recover abandoned carts through proactive customer outreach and follow-ups.

Conduct COD verification and reduce fraudulent or cancelled orders.

Manage NDR cases and coordinate with logistics partners to maximize successful deliveries.

Resolve product, payment, delivery, and order-related concerns promptly.

Upsell and cross-sell relevant products where appropriate.

Collect customer feedback and reviews to improve the overall customer experience.

Work closely with the Marketing, Operations, and Growth teams to improve customer journeys and conversion rates.

Track key performance metrics including conversion rate, abandoned cart recovery, NDR recovery, and customer satisfaction.

Qualifications Excellent customer service and relationship management skills.

Strong written and verbal communication skills in English and Hindi.

Experience handling customer support through WhatsApp, phone and email.

Ability to recover abandoned carts and convert interested customers into successful purchases.

Experience managing NDRs, delivery issues and customer escalations.

Strong problem-solving and conflict-resolution abilities.

Analytical skills to identify customer behaviour trends and improve retention.

Experience using CRM platforms, Shopify, Gokwik, KwikEngage or similar tools is preferred.

Ability to multitask in a fast-paced D2C environment.

Prior experience with e-commerce, wellness or consumer brands is highly preferred.

Interest in crystals, spirituality or holistic wellness is a bonus.

📌 Customer Sales & Support Executive (Jaipur)
🏢 World Of Oorja
📍 Jaipur