Company Description Aarjavam Polysquare Pvt Ltd (APPL) is a Bengaluru-based manufacturer and wholesaler specializing in premium paper-based packaging solutions. With operations across 40+ locations and a portfolio of over 3,000 products, APPL serves a wide range of sectors, including hospitality, food service, wellness, and retail. The company offers an extensive product line, such as paper bags, boxes, trays, cups, cutlery, and customized packaging that emphasize durability, liquid resistance, and strong material performance.

APPL partners PAN India with brands like Hotpack, Nippon Foodpac, and Arrowpack to deliver innovative and tailored packaging solutions. The organization focuses on combining quality, innovation, and reliable service to help clients strengthen and differentiate their brands.

Role Description The Customer Relationship Management Manager is a full-time, on-site role based in Bengaluru. This position is responsible for developing and executing CRM strategies to strengthen client relationships, increase customer retention, and support sales growth. Day-to-day responsibilities include managing customer data and segmentation, monitoring customer interactions, and identifying opportunities for upselling and cross-selling.

The role involves collaborating with sales, marketing, and operations teams to align customer initiatives with business objectives, resolving escalated customer issues, and ensuring a consistent, high-quality customer experience.



The Manager will also track CRM performance metrics, prepare reports, and recommend improvements to enhance customer satisfaction and loyalty.

Qualifications

Strong Analytical Skills to interpret customer data, track performance metrics, and generate actionable insights.

Excellent Communication skills to manage client interactions, collaborate with internal teams, and present findings clearly.

Sales and Market Segmentation skills to identify target customer groups, optimize campaigns, and support revenue growth.

Project Management skills to plan, implement, and monitor CRM initiatives and cross-functional projects.

Experience with CRM tools or customer databases and the ability to use technology to streamline customer management processes.

Proven experience in customer-facing roles, preferably in packaging, FMCG, manufacturing, or B2B environments.

Bachelor’s degree in Business, Marketing, Management, or a related field; a postgraduate qualification is an advantage.

Ability to work in office in Bengaluru with strong organizational skills and a focus on customer satisfaction and retention. We are looking for a CRM Executive who is fluent in English and Malayalam.

Key Responsibilities: Manage customer relationships and interactions

Follow up with leads and existing clients

Update and maintain CRM records

Coordinate with the sales and support teams

Ensure timely customer communication and customer satisfaction

📌 Customer Relationship Management Manager (Bengaluru)
🏢 AARJAVAM POLYSQUARE(APPL
📍 Bengaluru