About the Role

We are looking for a proactive and customer-focused CRM Executive to manage customer interactions, maintain accurate customer records, and ensure a seamless customer experience throughout the customer lifecycle. The ideal candidate should have excellent communication skills, solid attention to detail, and the ability to build lasting customer relationships. Key Responsibilities

Manage and maintain customer data in the CRM system with high accuracy.

Handle customer enquiries via phone, email, WhatsApp, and other communication channels.

Follow up with leads, prospects, and existing customers to improve engagement and conversions.

Coordinate with Sales, Operations, and Support teams to ensure timely resolution of customer concerns.

Track customer interactions and update CRM records regularly.

Generate daily, weekly, and monthly CRM reports.





Monitor customer satisfaction and collect feedback for continuous improvement.

Assist in customer onboarding and post-sales support.

Ensure adherence to company processes and CRM best practices.

Support marketing campaigns by maintaining customer databases and communication lists. Requirements

Bachelor's degree in any discipline

1–3 years of experience in CRM, customer service, customer support, or client relationship management

Proficiency in Microsoft Excel and CRM software

Excellent verbal and written communication skills

Strong organisational and multitasking abilities

Good problem-solving and interpersonal skills

Ability to work in a fast-paced environment

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📌 Customer Relationship Management Executive (Chennai)
🏢 Smart G Solutions
📍 Chennai