Company Description BLKBRD SHOEMAKER (Blackbird Shoes) is a craft-focused footwear brand dedicated to showcasing Indian shoemaking on a global stage, comparable to renowned English and Italian artistry. The team is made up of passionate shoemakers who treat footwear as an art form rather than just a product. Every pair is handmade in Agra by highly skilled craftspeople who pay close attention to detail in design, materials, and construction.

The brand emphasizes perfection in every step of the making process and celebrates Indian craftsmanship and quality for customers worldwide.

Role Description This is a full-time, on-site role based in Agra for a Customer Relationship Management Executive. The role involves managing customer interactions across channels, responding promptly to inquiries, and resolving concerns to ensure a positive customer experience. The Executive will track customer feedback, identify opportunities for improvement, and support customer retention initiatives and loyalty programs.

Daily tasks include maintaining accurate customer records, coordinating with sales and operations teams,



and preparing basic reports on customer satisfaction and repeat business. The role also requires proactive communication with customers about orders, product information, and after-sales support.

Qualifications

Robust communication and customer experience skills to engage customers professionally and build long-term relationships.

Customer retention and sales skills to support repeat purchases, upselling, and loyalty initiatives.

Analytical skills to interpret customer feedback, track key metrics, and recommend improvements to processes and service.

Ability to work on-site in Agra and collaborate effectively with sales, production, and operations teams.

Prior experience in customer service, CRM, or retail sales (footwear or fashion industry experience is an advantage).

Comfort with using CRM tools, spreadsheets, and basic reporting software.

Attention to detail, problem-solving mindset, and a customer-first approach.

Relevant diploma or bachelor’s degree in Business, Marketing, Communications, or a related field is preferred.

📌 Customer Relationship Management Executive (Agra)
🏢 BLKBRD SHOEMAKER
📍 Agra