We are looking for a proactive and customer-focused CRM Executive to manage customer interactions, maintain accurate customer records, and ensure a seamless customer experience throughout the customer lifecycle. The ideal candidate should have excellent communication skills, robust attention to detail, and the ability to build lasting customer relationships.
Key Responsibilities
- Manage and maintain customer data in the CRM system with high accuracy.
- Handle customer enquiries via phone, email, WhatsApp, and other communication channels.
- Follow up with leads, prospects, and existing customers to improve engagement and conversions.
- Coordinate with Sales, Operations, and Support teams to ensure timely resolution of customer concerns.
- Track customer interactions and update CRM records regularly.
- Generate daily, weekly, and monthly CRM reports.
- Monitor customer satisfaction and collect feedback for continuous improvement.
- Assist in customer onboarding and post-sales support.
- Ensure adherence to company processes and CRM best practices.
- Support marketing campaigns by maintaining customer databases and communication lists.
Requirements
- Bachelor's degree in any discipline
- 1–3 years of experience in CRM, customer service, customer support, or client relationship management
- Proficiency in Microsoft Excel and CRM software
- Excellent verbal and written communication skills
- Strong organisational and multitasking abilities
- Good problem-solving and interpersonal skills
- Ability to work in a fast-paced environment
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📌 Customer Relationship Management Executive (Chennai)
🏢 Smart G Solutions
📍 Chennai
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