Customer Relationship Executive is responsible for guiding prospective students in selecting appropriate courses, supporting the admissions process, and ensuring a smooth transition from inquiry to enrollment. The role involves student engagement, career guidance, and achieving admission targets.
Key Responsibilities
- Counsel prospective students about courses, career paths, and training programs offered by IPCS Global
- Handle inbound and outbound calls, walk-ins, and online inquiries
- Explain course details, fees, and career opportunities clearly
- Follow up with leads and convert inquiries into admissions
- Maintain student databases and update CRM systems regularly
- Coordinate with academic and operations teams for batch scheduling
- Support students throughout the admission process
- Achieve monthly and quarterly enrollment targets
- Organize and participate in promotional activities, seminars, and events
Required Skills
- Strong communication and interpersonal skills
- Sales and negotiation abilities
- Basic knowledge of education/career counselling
- Ability to handle targets and work under pressure
- Proficiency in MS Office and CRM tools
- Fluency in English (knowledge of regional languages is a plus)
Qualifications
- Bachelor’s degree (any discipline)
- 2+ years Experience in academic counselling / sales / customer support preferred
Key Performance Indicators (KPIs)
- Number of student enrollments
- Conversion rate (leads to admissions)
- Follow-up efficiency
- Student satisfaction and retention
Pay: ₹18,000.00 - ₹30,000.00 per month
Advantages
- Cell phone reimbursement
- Leave encashment
- Paid time off
Work Location: In person
📌 Customer Relationship Executive (Bengaluru)
🏢 IPCS Global
📍 Bengaluru
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