Customer Relationship Executive (CRE)

About Truckiyard

Truckiyard is a fast-growing, tech-enabled logistics platform that helps transport businesses streamline their operations through modern software solutions. We are looking for a proactive and customer-focused Customer Relationship Executive to build solid customer relationships, provide exceptional support, and contribute to customer acquisition and retention.

Key ResponsibilitiesCustomer Support & Communication

- Handle inbound and outbound calls, emails, and messages.
- Respond promptly to customer queries, complaints, and service requests.
- Provide accurate information about Truckiyard's products and services.

Customer Relationship Management
- Build and maintain strong relationships with customers.
- Conduct regular follow-ups to ensure customer satisfaction.
- Maintain customer interaction records and update the CRM.

Sales & Customer Engagement
- Explain software features and subscription plans to prospective and existing customers.
- Identify customer requirements and recommend suitable solutions.
- Support lead nurturing and assist the sales team in converting prospects into customers.
- Promote product adoption and encourage subscription renewals.

Issue Resolution
- Identify customer issues and coordinate with internal teams for timely resolution.
- Escalate complex issues when necessary.
- Ensure customer complaints are resolved efficiently.

Customer Retention




- Collect customer feedback and share insights with management.
- Support customer engagement and retention initiatives.
- Help improve the overall customer experience.

Reporting & Coordination
- Maintain daily customer activity reports and logs.
- Coordinate with the Sales, Support, Marketing, and Operations teams.
- Ensure smooth communication between customers and internal departments.

Required Skills & Qualifications
- Minimum 1 year of experience in Customer Support, Customer Service, CRM, Telecalling, or Customer Relationship Management.
- Mandatory: Prior sales and/or marketing experience in the IT or software industry, with the ability to explain software products, engage customers, and support business growth.
- Strong verbal and written communication skills.
- Excellent interpersonal and problem-solving abilities.
- Basic computer knowledge (MS Office, Email, Internet).
- Experience using CRM software is an added advantage.
- Customer-focused, proactive, and professional attitude.

Preferred Qualifications
- Bachelor's degree in any discipline.
- Experience in Logistics, SaaS, ERP, Transport Management Software (TMS), or other software products is preferred.

Job Type
- Full-time
- Work from Office

Work Location KINFRA Advanced Technology Park, Ramanattukara, Kozhikode (Calicut), Kerala

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person

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