About the Role As a Customer Relations Associate , you will play a critical role in shaping the first experience of new users on the platform. Your responsibility will be to create engaging, comfortable, and high-quality interactions that encourage long-term community participation. This is not a customer support or telecalling role. We're looking for people who can naturally build rapport, communicate with empathy, and create memorable conversations. Role &
responsibilities Help create positive first experiences for new users on the platform. Build meaningful and engaging conversations with users. Understand user concerns and respond with empathy and professionalism.
Encourage healthy, respectful, and enjoyable interactions. Identify recurring user feedback and share actionable insights with the product and operations teams. Follow conversation quality standards and continuously improve through coaching and feedback.
Collaborate with the Community and Operations teams to improve overall user experience. Preferred candidate profile Excellent verbal communication skills.
Robust interpersonal and active listening skills.
Ability to build trust and rapport quickly. Fluent in Malayalam Comfortable working in rotational shifts. Professional, patient, and respectful communication style Fresh graduates with exceptional communication skills are also welcome.
Ideal Candidate
You're someone who: Enjoys talking to people. Makes others feel comfortable quickly. Is naturally curious and empathetic. Handles difficult situations calmly. Communicates confidently without being dominating. Learns quickly and is open to coaching. Values professionalism and respect in every interaction.
What Success Looks Like Successful Customer
Relations Associate consistently: Create positive first impressions. Build engaging and meaningful conversations. Help improve overall user experience. Follow high standards of communication quality. Contribute ideas that improve community engagement.